Service Management Solution - SMS
SMS - Service Management Solution is designed for service providers to help manage the services they render in a quick and effective way.
Service rendering varies depending on the type of service needed which is why the SMS was designed to seamlessly integrate into any industry.
This solution comes with a 6 months free support.
Functionalities
The service management solution (SMS) offers the following robust features with 9 integrated modules:
1. Service Project Management
• Service Project Creation & Management
• Service Scheduling
• Service Task Analysis & Service Task Timer
• Service Calendar integration and reminder
• Service Project Forecast
• Client complain and rating integration
2. The Website CMS (Content Management System):
• Pages (Unlimited)
• Jobs (Online Recruitment) integration
• Contact form to CRM integration
• Live Chat integration
3. CRM (Customer Relationship Management)
• Customer Registration Management
• Opportunity/Lead Management
• Pipeline Management
4. Sales
• Service Quotation Management
• Client Setup & Client Portal Management
• Sales Commission & Agent Integration
• Sales Team Management & Internal messaging
• sms integration
• Mass Mailing integration
5. Human Resources (HR)
• Online recruitment
• Employee setup & Management
• Organogram Display Integration
• Contract Management
• Leave Management
• Staff Expense & Staff Recognition
• Appraisal Management (360 degrees)
• Payroll Management
• Attendance Management (with Face Recognition & Biometric Integration)
6. Accounting
• Customer Invoice & Vendor Bills Integration
• Chart of Account Integration
• Journal Management
• Expense and Reconciliation
• Taxes and Balance Sheet
• General Ledger, Trail Balance, Partner Ledger, Balance Sheet, Profit & Loss Reports Integration
7. Procurement
• Vendor Tracking & Product Integration
• Request for Quotations (RFQ)
• Purchase Order (PO) Management
• Purchase Analysis
• Tenders & Agreements
8. Inventory Management
• Warehouse Management
• Stock & Product Moves
• Inventory Adjustment
• Scrap Orders
• Transfer Operations
9. Administration
• User creation
• User authentication & authorization
• Account management